Sol Impressions Etiquette
We are a professional massage therapy studio; we treat our clients with respect and dignity and expect the same in return. Our therapists adhere to proper draping techniques and answer any questions you may have about your treatment. Our therapists will not tolerate inappropriate comments, jokes or gestures during your massage. Acting in this manner is an insult and will result in the immediate termination of your session and full payment will be due. It is the responsibility of the client to request a specific therapist if needed, otherwise the receptionist books therapists according to their availability. We value all of our therapists & clients regardless of age, gender, sexual/gender orientation or race. Please be respectful.
Arrival Prior to Your Massage
We ask that clients arrive 15 minutes prior to their scheduled appointment time to fill out an intake form.
Accepted forms of Payment
We accept Visa, Mastercard, Discover, Cash, and Local Checks. Our therapists appreciate and welcome gratuities. Gift certificates are available. Gift Certificate sales are final. We do not accept returns on retail items.
Massage Cancellation Policy
When you schedule a treatment at Sol Impressions Massage Studio, as a courtesy to our therapists and other guests, please notify us at least 24 hours before your scheduled appointment of changes or cancellations. Missed massage appointments, changes or cancellations made less than 24 hours before your scheduled appointment will be subject to full charge. We do not allow day-of rescheduling. All massage appointments are taken with a credit card number to reserve the time slots. This card is only charged when our cancellation policy is violated. Please bring cash or credit for payment after your appointment. In order to keep your credit card information safe, we cannot take an appointment by email or message.
The logic behind our cancellation policy: It takes a great deal of coordination to arrange a certified, licensed therapist to be available for your appointment. The therapists often conquer mountain passes and challenging conditions to be on time for your appointment. There is limited availability at our studio, so cancellations made within 24 hours often mean that the studio has turned down other potential clients, which means missed business and disappointed workers. All spas in Breckenridge have a 24 hour, full charge cancellation policy for the same reasons. If you are late for your appointment, we will do our best to give you the full time, but your appointment time may get cut short. It depends on our next bookings and therapist availability. Out of respect for our studio, our therapists and other clients who would like appointments, please plan properly and give yourself extra time to get here. Thanks!
Note about our Receptionist
We are a small, family run business. Reservations may be taken from the studio or a home office, although most of the time there is a receptionist on site during business hours. Our front desk staff & reservationists are not therapists, but can answer questions that you may have about our treatments. When you arrive at the studio, please have a seat on the sofa, fill out an intake form and use the restroom. If you have any questions or concerns, please call 970-453-2085. Thanks!